FAQ
Frequently Asked Questions – Liberris
Q: How long does shipping take?
A: Orders are typically delivered within 5–10 business days depending on your location.
Q: Can I cancel my order?
A: Yes, orders can be canceled within 12 hours of placement. After that, the order may already be processed.
Q: What is your return policy?
A: You can return items within 30 days of delivery. Items must be unused, in original packaging, and with proof of purchase.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping may be available during promotions.
Q: How can I contact customer support?
A: You can contact us via email at spingeltamish@outlook.com or call +1 909-384-6875 during support hours.
2️⃣ Shipping & Delivery (detailed version)
Shipping & Delivery – Liberris
Processing Time: 1–3 business days
Delivery Time: 5–10 business days (US only)
Shipping Costs: Calculated at checkout; free shipping during promotions
Tracking: Provided via email; allow 24–48 hours for tracking updates
Lost or Stolen Packages: Contact us immediately if your package is missing
Address Accuracy: Customers are responsible for providing accurate shipping addresses
This page reinforces Google Merchant requirements by being clear, detailed, and customer-friendly.
3️⃣ Returns & Refunds (detailed version)
Returns & Refunds – Liberris
Return Eligibility:
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Items must be unused, unworn, and in original packaging
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Proof of purchase required
How to Return:
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Contact spingeltamish@outlook.com with your order number and reason for return
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Follow return instructions provided by our support team
Refunds:
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Processed within 5–7 business days after we receive and inspect your return
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Issued to the original payment method
Damaged or Incorrect Items:
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Contact us within 48 hours of delivery with photos for resolution
Return Shipping Costs:
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Customer is responsible unless the item is defective or incorrect